What happened

A failure in one of our network switches disrupted the routing of inbound SMS traffic for a subset of numbers on our platform. As a result, some inbound messages were delayed or could not be delivered during the incident window.

Outbound SMS and all other services remained fully operational throughout the incident.

We are continuing to review the incident internally and evaluating additional safeguards to reduce the likelihood and impact of similar failures in the future.

We understand the importance and reliability requirements of inbound messaging and sincerely apologize for the disruption and inconvenience this incident may have caused.

If you have any questions or continue to experience issues, please contact our support team.

Thank you for your patience and continued trust.

After identifying the faulty network component, our engineering team restored the affected routing path and verified normal inbound SMS processing across the platform. Service has since been fully restored.

A failure in one of our network switches is disrupting the routing of inbound SMS to a subset of phone numbers. Our team is working to restore the affected component and bring inbound SMS back to full service. We will post another update as soon as the issue is resolved.

We are currently experiencing a partial outage affecting inbound SMS to a subset of phone numbers. Messages sent to the affected numbers may be delayed or fail to be delivered. Outbound SMS and all other services remain fully operational.

Our team has identified the cause and is actively working to restore full service. We will post updates as soon as more information is available.

We apologize for the inconvenience and appreciate your patience.