tag:status.seven.io,2005:/historyseven.io Status - Incident History2024-03-29T06:22:40+01:00seven.iotag:status.seven.io,2005:Incident/184699492023-09-11T16:30:58+02:002023-09-11T16:30:58+02:00Bad accessibility due to troubles related to the switch in our data center<p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:30</var> CEST</small><br><strong>Resolved</strong> - The incident has been fixed. All systems are reachable again</p><p><small>Sep <var data-var='date'>11</var>, <var data-var='time'>16:25</var> CEST</small><br><strong>Identified</strong> - There is currently a fault on one of the switches in our data center which may lead to poor accessibility of our services. Our technicians are working at full speed to analyze the cause and fix the problem. Please be patient. As soon as new information is available, we will inform you on this website. Please excuse the inconvenience. Thank you for your understanding.</p>tag:status.seven.io,2005:Incident/176179482023-06-20T06:50:20+02:002023-06-20T06:50:20+02:00O2 degraded<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>06:50</var> CEST</small><br><strong>Resolved</strong> - The SMS delivery to the O2 network in Germany is operating in regular performance again.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>10:22</var> CEST</small><br><strong>Investigating</strong> - Currently we experience SMS delivery delays when sending messages to O2 Network in Germany. Our engineers are working with our carrier partner to resolve the issue. We will provide another update as soon as more information becomes available.</p>tag:status.seven.io,2005:Incident/174208582023-05-30T18:19:50+02:002023-05-30T18:19:51+02:00DDOS attack on app.seven.io<p><small>May <var data-var='date'>30</var>, <var data-var='time'>18:19</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved. We do not experience any unusual traffic anymore. So far we managed to block a total of about 3.000.000 requests within a couple of minutes and blocked about 10.000 hosts. Nevertheless we continue extensive monitoring of all systems.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>15:08</var> CEST</small><br><strong>Monitoring</strong> - Unfortunately today we are experiencing several DDoS attacks on our servers. Teams are working hard to mitigate/manage. This is causing a lot of high load, or connection issues. Currently our systems are working at normal rates again. Thank you for your patience.</p>tag:status.seven.io,2005:Incident/145644072022-12-08T09:21:26+01:002023-02-07T07:24:14+01:00DDOS Attack on app.sms77.io<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>09:21</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>12:47</var> CET</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>11:43</var> CET</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>09:12</var> CET</small><br><strong>Investigating</strong> - Unfortunately we are experiencing a mass DDoS attack on our servers. Teams are working hard to mitigate/manage. This is causing a lot of high load, or connection issues. Thanks for your patience. We will keep you updated when everything went back to normal.</p>tag:status.seven.io,2005:Incident/141675722022-12-04T08:46:02+01:002022-12-04T08:46:02+01:00Regular maintenance<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>08:46</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>04:47</var> CET</small><br><strong>Update</strong> - The current maintenance appointment is taking longer than expected. We extend by an hour.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>03:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>14:30</var> CET</small><br><strong>Scheduled</strong> - In order to be able to continue to offer you a fast and stable service, the systems have to be serviced from time to time. The next maintenance appointment for the database servers is scheduled for this weekend.<br /><br />So we hereby announce the next maintenance date for Sunday, December 4th starting at 3:00 am CET. Because we are working on a central component, operations could be temporarily disrupted. We estimate the downtime to be a maximum of 2 hours. <br /><br />Thank you in advance for your understanding!</p>tag:status.seven.io,2005:Incident/106357512022-07-19T12:17:41+02:002023-02-07T07:24:15+01:00Accessibility of our services<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>12:17</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:27</var> CEST</small><br><strong>Monitoring</strong> - The issue is fixed and we are monitoring it further.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>11:24</var> CEST</small><br><strong>Identified</strong> - We are currently investigating poor accessibility to our service.</p>tag:status.seven.io,2005:Incident/95571222022-03-20T03:30:23+01:002022-03-20T03:30:23+01:00Planned Maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>03:30</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>02:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>15:16</var> CET</small><br><strong>Scheduled</strong> - Dear customers, due to some maintenance work our systems will be unavailable in the night from Saturday to Sunday, from about 02:00 CET until presumably 03:30 CET. We thank you for your understanding.</p>tag:status.seven.io,2005:Incident/95637752022-03-17T14:56:58+01:002023-02-07T07:24:15+01:00Reachability by phone<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>14:56</var> CET</small><br><strong>Resolved</strong> - Our phone is back and we are reachalbe again for you. Thanks for your patience and your understanding.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:35</var> CET</small><br><strong>Identified</strong> - The problem is identified and we are waiting for a solution from our telephony partner.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:46</var> CET</small><br><strong>Investigating</strong> - Dear customers, due to a breakdown of our telephone system, we are temporarily unavailable by phone. Please contact us alternatively via mail or live chat.</p>tag:status.seven.io,2005:Incident/92961292022-02-12T03:36:30+01:002023-02-07T07:24:15+01:00Delay in SMS delivery<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:34</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:33</var> CET</small><br><strong>Monitoring</strong> - SMS MT queues still decrease gradually to a common level and we observe normal SMS delivery times. We are continuing monitoring this issue.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:27</var> CET</small><br><strong>Identified</strong> - SMS MT queues built within our platform are due to high traffic.<br />However, we observe queues decreasing gradually. We will update on further improvements.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>03:25</var> CET</small><br><strong>Investigating</strong> - Our internal monitoring has alerted to an incident, where we have SMS MT queues built within our platform.<br />This would potentially cause delay in delivery for messages.</p>tag:status.seven.io,2005:Incident/80635052021-09-21T23:30:00+02:002023-02-07T07:24:15+01:00Downtime<p><small>Sep <var data-var='date'>21</var>, <var data-var='time'>23:30</var> CEST</small><br><strong>Resolved</strong> - Due to an issue our service availability has been downgraded in the night from Thuesday until Wednesday morning. There may have been some interrupts or missing responses from the gateway. This led to partial interruptions in availability.</p>tag:status.seven.io,2005:Incident/56378342020-11-24T16:36:56+01:002023-02-07T07:24:15+01:00Vodafone DE<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:36</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>14:04</var> CET</small><br><strong>Monitoring</strong> - We are continuing to investigate this issue. Currently it seems that since today most of the SMS reach their destination quickly.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>18:24</var> CET</small><br><strong>Identified</strong> - Due to an massive outage in the infrastructure of Vodafone Germany SMS to this network currently might not get delivered.</p>tag:status.seven.io,2005:Incident/47412292020-07-30T08:45:00+02:002023-02-07T07:24:15+01:00Due to an outage in our infrastructure some of our services have been unavailable today. We've fixed that already and done some steps to prevent outages like this in the future. Thank you for your understanding.<p><small>Jul <var data-var='date'>30</var>, <var data-var='time'>08:45</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.seven.io,2005:Incident/38265782020-04-03T12:17:25+02:002023-02-07T07:24:15+01:00SMS-MO Outage<p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:17</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>12:16</var> CEST</small><br><strong>Update</strong> - This issue has been resolved now. Please apologize for any inconvenience caused.</p><p><small>Apr <var data-var='date'> 3</var>, <var data-var='time'>11:09</var> CEST</small><br><strong>Investigating</strong> - Currently the inbound sms system is partly not available so that incoming SMS may be not forwarded. We are investigating this issue and working on a solution.</p>tag:status.seven.io,2005:Incident/34525892020-01-21T12:01:12+01:002023-02-07T07:24:15+01:00SMS Delivery to Telefónica Germany<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:01</var> CET</small><br><strong>Resolved</strong> - The issue has been resolved now by Telefónica and SMS deliver quick again. Outstanding messages are getting processed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:04</var> CET</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:59</var> CET</small><br><strong>Identified</strong> - Currently most SMS to Telefónica Germany arrive in time. We're still investigating this issue.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:04</var> CET</small><br><strong>Investigating</strong> - Today since 8:08 CET there is a delay or missing delivery of SMS to Telefónica Germany due to an issue at Telefónica. We are investigating this issue.</p>tag:status.seven.io,2005:Incident/33056982019-12-09T18:00:00+01:002023-02-07T07:24:15+01:00Delivery to Germany T-Mobile<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>18:00</var> CET</small><br><strong>Resolved</strong> - We are informing you that since 17:45 we observe difficulties on our upstream carrier with message delivery to Germany T-Mobile (26201) incl. CR drop and DLR delay</p>tag:status.seven.io,2005:Incident/32314632019-11-19T15:30:00+01:002023-02-07T07:24:15+01:00Delivery of SMS<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>15:30</var> CET</small><br><strong>Resolved</strong> - Due to an outage in our upstream connection some SMS may not have been accepted and delivered by our Gateway.</p>tag:status.seven.io,2005:Incident/22641742019-03-15T17:15:52+01:002023-02-07T07:24:15+01:00Delivery of SMS<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:15</var> CET</small><br><strong>Resolved</strong> - Dear customers, due to the temporary breakdown of one of our servers, some SMS may have been delivered late. The fault has already been corrected, affected SMS will not be charged. Thank you very much for your understanding.</p>tag:status.seven.io,2005:Incident/20291312018-11-10T12:30:38+01:002023-02-07T07:24:15+01:00Delivery of SMS<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>12:30</var> CET</small><br><strong>Resolved</strong> - Dear customers, due to the temporary breakdown of one of our servers, some SMS may have been delivered late. The fault has already been corrected, affected SMS will not be charged. Thank you very much for your understanding.</p>tag:status.seven.io,2005:Incident/16741362018-04-06T05:18:03+02:002018-04-06T05:18:03+02:00[Scheduled] Planned system maintenance (2)<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>05:18</var> CEST</small><br><strong>Completed</strong> - Maintenance has been completed and all systems go live now. Thanks for your patience.</p><p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>01:30</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>10:53</var> CEST</small><br><strong>Scheduled</strong> - Due to some server maintenance issues today in the night our services will not be available. Thanks for you understandig.</p>tag:status.seven.io,2005:Incident/16148432018-02-23T14:25:59+01:002023-02-07T07:24:15+01:00Error 601<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>14:25</var> CET</small><br><strong>Resolved</strong> - Due to an error some messages did result in an internal error, code 601, but all messages has been sent out correctly. The failure has resolved now. We appologize for any inconvenience.</p>tag:status.seven.io,2005:Incident/15133902017-11-22T20:48:45+01:002023-02-07T07:24:15+01:00Server outage<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>20:48</var> CET</small><br><strong>Resolved</strong> - All services are available again. Thank you for your patience.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>20:13</var> CET</small><br><strong>Identified</strong> - We‘re currently confronted with heavy load due to DDoS attacks. We are investigating this issue and it should be solved within the next 30-60 minutes. Thanks for your understanding.</p>tag:status.seven.io,2005:Incident/11541532017-03-11T04:28:07+01:002017-03-11T04:28:07+01:00Server Maintenance<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>04:28</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>01:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>14:44</var> CET</small><br><strong>Scheduled</strong> - Due to some server maintenance issues today in the night our services will not be available. Thanks for you understandig.</p>tag:status.seven.io,2005:Incident/11016372017-01-30T07:04:22+01:002023-02-07T07:24:16+01:00Basic SMS zu Telekom / Deutschland<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:04</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>19:58</var> CET</small><br><strong>Investigating</strong> - Basic SMS sind aktuell nicht ins Netz der Telekom in Deutschland möglich, da da die Route leider ausgefallen ist.</p>tag:status.seven.io,2005:Incident/9230342016-09-30T22:33:19+02:002023-02-07T07:24:16+01:00Website offline<p><small>Sep <var data-var='date'>30</var>, <var data-var='time'>22:33</var> CEST</small><br><strong>Resolved</strong> - Aufgrund eines technischen Fehlers war unsere Website zwischen 19 Uhr und 22:33 heute leider nicht erreichbar. Bitte entschuldigen Sie die entstandenen Unannehmlichkeiten.</p>