Resolved · June 18, 12:39 PM GMT+2 (in 50 minutes)

Status changed: partial outage → operational

Investigating · June 18, 12:12 PM GMT+2 (23 minutes earlier)

Status changed: major outage → partial outage

Investigating · June 18, 11:49 AM GMT+2

Status changed: operational → major outage

Resolved · June 18, 1:36 PM GMT+2 (in 2h 35m)

Dear Sir or Madam, The scheduled maintenance has been successfully completed. The relocation of our SIM hosting infrastructure to the new data center was carried out as planned and without any issues. All affected SIM cards and services are fully operational again. No further action is required on your part. If you experience any unexpected issues, please contact our support team. Thank you for your patience and understanding. Kind regards, Your seven.io Team

In Progress · June 18, 11:00 AM GMT+2

Maintenance has started.

Scheduled · June 17, 11:20 AM GMT+2

Dear Sir or Madam, On June 18, 2026, we will be relocating our SIM hosting infrastructure to a new data center. This move will enhance service reliability and lay the foundation for the further expansion of our platform. **Maintenance Period** June 18, 2026, from 11:00 AM to 1:00 PM **Affected SIM Cards** This affects SIM cards currently operating on our existing hosting infrastructure. Not all customers or SIM cards are affected by this measure. **Impact** The affected SIM cards will be temporarily unavailable during the maintenance period. No connections can be established via the affected SIM cards during this time. Once the migration is complete, the SIM cards will automatically be brought back online. In most cases, no action is required on your part. Should you continue to experience service disruptions after the maintenance window has ended, please contact our support team. Thank you for your understanding. Kind regards, Your seven.io Team

Resolved · June 13, 1:12 AM GMT+2 (in 11 minutes)

Maintenance has been completed successfully. All web services, including the dashboard, documentation, knowledge base, MCP server, and voice tester tool, are fully operational again. Message delivery remained unaffected throughout the entire window. Thank you for your patience.

In Progress · June 13, 1:00 AM GMT+2

Maintenance has started.

Scheduled · June 12, 4:52 PM GMT+2

Following up on this week's maintenance, an additional maintenance window is required tonight between 01:00 and 02:00 CEST to complete the remaining work. Some of our web-based services may be unavailable for a few minutes during this window, specifically the dashboard (app.seven.io), the documentation and knowledge base, the MCP server, and the voice tester tool. Message delivery itself is fully unaffected: SMS sending, voice calls, and all API endpoints (HTTP API, SMPP, inbound processing) remain operational at all times. There is nothing you need to do, and no messages will be delayed or lost. The actual downtime will most likely be far shorter than the maintenance window itself. If anything seems off once the maintenance is complete, our support team is happy to help.

Resolved · June 12, 5:39 AM GMT+2 (in 4h 39m)

The maintenance appointment concludes without incident.

In Progress · June 12, 1:00 AM GMT+2

Maintenance has started.

Scheduled · June 11, 11:06 AM GMT+2

We will be performing scheduled maintenance tonight between 01:00 and 02:00 CEST. During this window, a brief interruption of a few minutes may occur for the following services: dashboard (app.seven.io), documentation, knowledge base, MCP server, and the voice tester tool. Core messaging operations are not affected. SMS sending and delivery, voice calls, and all API endpoints (HTTP API, SMPP, inbound processing) will continue to operate without interruption throughout the maintenance window. No action is required on your part, and no messages will be delayed or lost. We expect the actual interruption to be significantly shorter than the announced window. Should you experience any issues after the maintenance has been completed, please don't hesitate to reach out to our support team.